Terms and Conditions
Our terms and conditions apply to all transactions made on www.mp3essentials.co.uk and are set out below. Please read through these carefully before placing your order and then print a copy for future reference.
Please also read our data protection section regarding personal information provided by you.
We may change these items from time to time without notice to you. Changes will apply to any subsequent orders received.
Delivery can only be made to the UK and Republic or Ireland. All goods must be signed for by an adult aged 18 years or over on delivery.
Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you as soon as possible. A full refund will be given where you have already paid for the goods.
The price you pay is the price shown on this website at the time we receive your order. While we try to ensure that all prices on the website are accurate, errors may occur. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
We do file details of your order. Please read our privacy policy for more details.
We will take all reasonable precautions to keep the details of your order and payment secure, but we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
Returned to sender deliveries - If an item is returned to us as undeliverable we will contact you via email so you can arrange re-delivery. Subsequent delivery attempts may be chargeable. These items will be kept for 28 days once returned to us by our carriers. After this point they will be returned to our stock. After 90 days in our possession a credit will be issued less a 25% administration fee.
The laws of England and Wales shall govern the contract between us and any dispute between us will be resolved exclusively in the courts of England and Wales. English is the only language offered for the conclusion of this contract. In the unlikely event that you receive faulty or damaged goods, please refer to the returns and refunds section.
Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement you can return it within 7 working days. Where applicable, you may cancel your order in accordance with your rights under the distance selling regulations. You must inform us of the cancellation within 7 days from date of order.
All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible. On the rare occasions that there is an error, we will advise you about it as soon as possible.
We do not guarantee that this website will be compatible with your PC, and we accept no liability for any corruption or loss of data held on your PC, or any liability for any other loss or damage of any kind caused to your PC resulting from the use of this website.
Refunds and Returns
You have the right to cancel your order within 7 days from delivery. You must notify us by phone of your intention to cancel within 7 days from delivery. After notification we will issue you a Return Materials Authorisation (R.M.A) number that you must quote on the paperwork when returning the goods.
Goods must be returned 'AS SOLD' in the original packaging with all components and accessories.
Goods must be complete, unused, and in 'AS NEW' condition (i.e. if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in any way) and must be re-packaged as received.
Goods must be returned to our Returns Department within 14 days of the R.M.A number being issued. We are unable to accept returns of un-wanted and non-faulty items after the 14 days. Any 'FREE GIFTS' with the products must also be returned.
You must organise the return the unwanted items at your expense and risk. Returns cannot be accepted without prior authorisation and a Return Materials Authorisation number. The R.M.A is valid for up to 14 days only.
Full credit of the cost of the goods is wholly conditional upon the above conditions being met and the credit authorised only after a full inspection of the goods by our Returns department to check for completeness and correct product return.
Goods received back complete as NEW and unused and in original box and packaging including all accessories and in a re-sellable condition: You will be credited the full invoice amount less cost of delivery.
Goods received back not in a re-sellable condition: We are unable to accept these back under the above terms and the goods will be returned back to you and the cost of delivery charged to your account. In certain circumstances we may accept goods back not in a re-sellable condition. In these circumstances a restocking fee of no more than 25% will be levied against the purchase price of the product.
Defective items must be returned to www.mp3essentials.co.uk within 14 days from authorisation to be eligible for replacement. Items will be replaced with the same item originally purchased. For items that cannot be replaced, a full credit or alternate product will be offered at our discretion.
If you have any queries regarding anything discussed on this page please do not hesitate to contact us using this form.
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